8/19/2023 0 Comments Signpost transition definitionImportantly, signposting can involve both verbal and non-verbal cues. When done, either read what was typed to the patient (for transparency and accuracy checks) OR verbally indicate task completion as well shifting away from the screen, removing hands from the keyboard and mouse, and again facing the patient to re-establish eye contact and our undivided attention.As needed, clearly signal any shifts from patient-focused to computer-focused moments by changes in posture, focus of visual attention, and a brief explanation such as, “I should summarize our chat so far in your record.“Introducing the computer” – “Our office uses an electronic medical record so I will occasionally need to type in information.” This process is no longer a novel experience to most patients, but mentioning it early provides the courtesy of a “heads up.”.Like providing a roadmap, signposting reduces uncertainty and anxiety.Īpplying the signposting skill to computer use includes these steps:: Let’s step into this area and talk about the results,” and so on. 362)Īpplying a Familiar Skill to a New(ish) SituationĮven if not familiar with the term, audiologists “signpost” throughout an appointment: “Now that we’ve chatted about your concerns, let’s have you step into our testing booth …. Reading back what you have written, and then looking at your patient, also demonstrates active listening” (Duke et al., p. “Signposting (telling the patient what you are doing as you transition to the computer) will signal that you are making a shift but still attending to his or her needs. Less routine might be the application of signposting while entering electronic notes:
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